Can't find what you're after? Email us at hello@havenbaby.com and our team will get back to you - we're here Monday to Friday.
Ordering & delivery
What are your delivery timeframes?
Haven online orders are fulfilled by Amazon, so delivery times vary depending on your location. You’ll receive an estimated delivery date with your order confirmation, followed by tracking once your order is on its way.
How do I track my order?
You’ll receive a shipping confirmation email with tracking as soon as your order is on its way. Use the tracking link in your email to follow its journey to you.
Can I return a product?
Because formula is a consumable product, we're not able to accept returns once an order has been delivered - we can't guarantee how it's been stored once it leaves us. If your order arrives damaged or faulty, or isn't what you ordered, get in touch at hello@havenbaby.com and we'll happily sort it out.
If you've ordered the wrong product by mistake, email us within an hour of purchase - we may be able to intercept it before it dispatches, though we can't guarantee this.
Do you offer a bulk discount?
Yes - order 6 cans or more and the discount applies automatically at checkout. This is also the best way to stock up if you're feeding multiples; we don't run a separate multiples discount, but bulk pricing gives you the same saving.
About Haven
Where is Haven made?
Haven is designed and developed in New Zealand and made in the USA.
Our grass-fed A2 whole cow’s milk and whole goat milk come from carefully selected farms in New Zealand, while our Oat Toddler Drink begins with premium oats sourced from North America and oat protein from Scandinavia.
Where can I buy Haven in store?
Haven is available in Sprouts, Thrive Market, Fresh Thyme & online from Amazon.
Is Haven certified organic?
No, Haven isn’t certified organic.
Organic is one way of thinking about ingredients, but it isn’t the only thing we look for. When choosing our dairy, we focused on the qualities we wanted at the foundation of Haven: New Zealand grass-fed milk, A2 beta-casein and whole milk from carefully selected herds.
Across every formulation, we choose ingredients for the role they play — because we believe what we leave out matters just as much as what we put in.
Can I get a sample before I buy?
We don’t currently offer samples, but keep an eye out on platforms like Aisle where we often offer first purchase discounts that you can redeem in your local Fresh Thyme or Sprouts store.
Who are Haven Toddler Drinks for?
Haven Toddler Drinks are specially formulated for children 12 months and older. They’re designed to complement an increasingly varied diet as little ones grow — not as a sole source of nutrition.
Ingredients & allergies
Does Haven contain palm oil?
No. We believe what we leave out matters just as much as what we put in, which is why palm oil doesn’t earn a place in our formulations. Haven Toddler Drinks use absolutely no added seed or vegetable oils.
Is Haven suitable if my baby has a lactose intolerance or milk allergy?
A2 Cow and Goat both contain naturally occurring lactose and milk proteins, so they aren’t suitable for children with a diagnosed lactose intolerance or cow’s/goat’s milk protein allergy.
Our Oat Toddler Drink is dairy-free. If your child has a diagnosed allergy or intolerance, we recommend checking the full ingredient and allergen information and speaking with their healthcare professional about what’s appropriate for them.
What's the difference between Haven's Cow and Goat formulas?
They're built to very similar specifications and contain the same core ingredients - the main difference is the milk source. Goat milk naturally carries a little more of some vitamins, while cow's milk is slightly higher in folate and B12. Many parents choose based on what suits their baby's digestion, or simply their own preference.
Is Haven Goat lactose free?
No. Goat's milk naturally contains less lactose than cow's milk, but it isn't lactose-free - it's still not suitable for babies with a diagnosed lactose intolerance.
Is Haven hypoallergenic?
No. Haven is not hypoallergenic and A2 Cow and Goat contain milk proteins.
If your child has a diagnosed food allergy, always check the ingredient and allergen information for the individual product and speak with their healthcare professional if you’re unsure which option is appropriate.
Does Haven contain soy or egg?
Haven doesn't contain egg products. We don't add soy as an ingredient either, though a small trace of soy lecithin is present as a byproduct of how our DHA oil is manufactured - worth knowing if your baby has a diagnosed soy allergy.
Does Haven add sugars or sweeteners?
No. The only sugar in Haven is lactose - the same naturally occurring milk.
Preparing & storing formula
How do I prepare Haven correctly?
Follow the preparation instructions on your can, measuring the water first and then adding the correct number of level scoops.
When should my child have Haven?
Haven can fit into your toddler's routine in whatever way works for your family — with breakfast, alongside a meal, as part of a snack or before bed. Follow the serving guidance on your can and consider Haven part of their overall diet.
How much should my toddler have each day?
Haven is designed for toddlers aged 12+ months as part of a varied diet, rather than as their sole source of nutrition. Follow the feeding guide on your can for the recommended serving size and frequency for your Haven product.
Can I mix Haven into food?
Yes. Haven can be enjoyed as a drink or added to your toddler’s favorite foods (pancakes, muffins & smoothies all work!).
How long can prepared drinks be kept?
For the freshest and safest serve, we recommend preparing Haven when you need it.
If your toddler has started drinking from their cup or bottle, discard anything left after one hour. Freshly prepared Haven that hasn’t been served can be refrigerated promptly and stored for up to 24 hours.
How long should I use a can after opening?
Once opened, Haven should be used within 4 weeks.
Keep the can tightly closed and store it in a cool, dry place. Don’t refrigerate the powder, and always check the use-by date on the base of the can.
Why is my Haven clumping?
A little clumping can sometimes happen, particularly if moisture gets into the powder or it’s stored somewhere humid.
For the smoothest mix, add water first, then powder, and mix straight away. Lukewarm water can also help the powder dissolve more easily.
Always keep the can tightly closed and dry between uses.
Why is my Haven foaming?
A little foam is completely normal and can simply be caused by shaking.
After mixing, let Haven sit for around 30 seconds to allow the bubbles to settle, then gently swirl before serving.
